Medium Retail Outlet or QSR
For Medium Retail Outlets, a typical challenge they face is Customer Satisfaction. They are always curious to know more about the behavior of their customers, their age, gender, if they can recognize their customers, etc. Also, their other concerns are if their CCTV equipment’s are always in working condition or not, all their Outlets are opening on time or not, there POS Counters are always Manned or Unmanned & most importantly if their employees are in the uniform or not inside the premises or someone without uniform entering the restricted area inside the premises. Some of the Retailers also face the challenge of misuse of premises by their employees after closing hours.
By installing our Smart Box, retailers can now enhance their customer experience, increase efficiency tremendously & bringing cost down considerably. Through the existing Cameras itself, Smart Box can do People Counting which will help them know on how many people came to their stores, what is the peak time during the day, which is the peak day of the week & which is the peak day of the month, not only that, retailers can tally this data with Sales data to ascertain the conversion ratio of the store. In the -post-COVID times, this can be extremely beneficial for retailers who want to restrict the total number of people inside their outlets, by the use of People Counting device.
Smart Box can make your existing cameras recognize the face of your visitors whoever is coming in or going out of your outlets to get an immediate alert if any VIP customer or any Blacklist Customer arrives. This is done by connecting existing Entry/Exit Cameras to Smart BOX which helps in performing Facial Recognition. This can also be used to perform contactless attendance of the employees
In retail, it is extremely important to know your customer & if you know their demography, you can design your marketing campaigns specifically for the target audience thus helping you increase your Revenues. Now how do we do this? We connect your existing CCTV Camera to our Smart BOX which then analyses the footage on a real time basis to provide you with Age & Gender Analysis.
Smart Box also performs daily health checks of all CCTV equipment’s & if any equipment is found faulty, immediately the nearest engineer is aligned to go and rectify the issue within the agreed TAT. thus, ensuring all CCTV’s in working condition always.
Smart Box ensures timely Outlet Opening & Closing, if there is any Outlet which opens late or closes early, immediately escalation is alerted. If the employee or any suspicious person enters the restricted area without a uniform, an immediate alert is generated at our 24/7 Command Centre. The same will be duly notified to the escalation matrix as well as on the dashboard.
With the same Smart Box, If the employee leaves the POS Counter unattended for a certain period, immediately an alert will be sent to the escalation matrix as well as the same will be updated in the dashboard.
Not only that, with the same Smart Box, but we can also check on various other SOP deviations to enhance customer satisfaction as well as to increase employee efficiency.
Since all these activities are done using your existing Cameras, the entire solution comes at considerable CAPEX with very low monthly charges.
